Information and analysis   Particularly used by local authorities, specialist institutions and others funded by the Learning and Skills Council	o      monthly updates o      e-mail alerts o      keynote conferences o      publications
Business planning   Frequent clients for these services include voluntary and community cector agencies, local authorities, RDAs	o     fund-raising and income generation o      target setting o      performance monitoring and reporting o      partnership development
Organisational development   Clients for these services include local authorities, colleges and voluntary sector agencies	o      visioning and mission-setting o      strategic planning o      restructuring o      sub-contracting arrangements o      MIS strategies
Quality improvement   Used by providers of various typeswho are publicly-funded to deliver adult learning provision	o     quality assurance strategies o     self-assessment validation o     action-planning for quality improvement
Senior staffing   Clients for these services include provider organsiations of all types	o     senior staff recruitment and election o     non-managerial supervision o     coaching and mentoring o     interim and change management
Networking   Clients for these services include local authorities, colleges and voluntary sector agencies	o     national, regional and sub-regional network support o     e-groups o     facilitated workshops and seminars
Advocacy   Clients include individual providers, consortia of providers, learning partnerships and their constituencies, representative bodies	o      client representation o      stakeholder liaison o      promotion and lobbying o      strategy think-tanks
Project management and evaluation   Clients include government departments, Learning and Skills Councils (national and local), national agencies and representative bodies	o     national, regional and local development projects o     evaluation exercises o     best practice identification and dissemination o      report writing